International Shipping Issues – January 2023

Updated: Friday, 27th of January

UndeadTeds and many other UK businesses are currently seriously affected by a major issue with shipping to all customers outside of the UK. Please read on if you are intending to place an order for delivery outside of the UK.

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On the 11th of January, an unprecedented cyber-security incident happened to the UK postal service, Royal Mail, leading to the immediate suspension of ALL international exports. Current statement from Royal Mail can be found here.

As of the 26th of January, International services have finally resumed, however, the specific service UndeadTeds uses is not yet available. The situation continues to improve on a daily basis, so I am optimistic that this will change very soon and all outstanding orders will hopefully be shipped a little later this week. Any new orders may experience a delay in being shipped, but I expect this to be minor.

In the meantime, express shipping will also be available if your order is needed quickly. I’m so sorry that this is such an expensive option, but sadly the couriers have increased their prices over recent months.

UK customers are not affected by this issue and orders will be sent out as normal.