Current production / shipping times

Updated 29th of December 2020

Production

The UK is seeing a surge in Covid-19 cases and I live in an area currently under lockdown. However, I am still producing UndeadTeds at fairly typical pace and have no reason to think this will change. It is possible I may see some issues with my suppliers, as happened early in 2020, but I will update here if that is the case.

Infect-a-Teds are being offered roughly 1-2x a month.

New custom orders are still suspended – I hope to have them available again early in 2021.

Shipping

Shipping times are still highly variable, especially with the holiday season in full swing and Covid-19 restrictions still in place. Some areas are seeing almost normal timescales, while others are still taking a few weeks.

As the UK completes the Brexit transition process at the end of 2020, it is possible some international deliveries may be affected (especially to the E.U.). I will be sure to update as new information comes in from the government.

UK deliveries (1st class) are typically arriving 2-3 days after dispatch and Special Delivery is taking up to 2 working days (Royal Mail have temporarily suspended their usual guarantee).

International deliveries (standard shipping) are arriving up to 4 weeks after dispatch, but some are returning to normal levels of 7-14 days. Express couriers vary, but please allow up to 1 week after dispatch before enquiring.

I am seeing a lot of deliveries which have no tracking updates for several weeks. This appears to be normal and packages are still arriving (eventually!). I know this can be incredibly frustrating, but please rest assured that your package is safe and likely just caught in a massive backlog. Please only ask me to investigate if it has been more than 4 weeks without an update as I don’t have access to any extra tracking info and will have to request a formal investigation by the carrier.

I currently ship standard orders on weekdays. Express orders are either collected directly from my home or I take them to a specific drop-off point within 24 hours of purchase.

Merchandise

The apparel store is open and orders are taking approx 3-5 days to complete production.

General Covid-19 / Coronavirus Statement

I want to reassure you that UndeadTeds is continuing to trade – all outstanding orders will be fulfilled and I will still be releasing new batches into the shop as time allows.

I am very fortunate to be able to work from home, in my own dedicated workshop. This is not open to the public, so neither myself or my family are exposed to the regular comings and goings of other people and the environment is easily kept clean. I also don’t have any employees – the business consists solely of myself and my wife, Rebecca. For these reasons, if we are required to isolate ourselves further, the business should not be impacted too heavily. Any potential contamination risk to customers is minimal as good hygiene is always practiced when producing, handling and packing orders.

I’d really like you to know how much we appreciate your support, both in the past and going forward through these potentially difficult weeks & months. 

UndeadTeds is our baby and we’re incredibly grateful that it has been successful enough to provide for our family for the last 8 years. We would love for it to still be around for the next 8 years and beyond!

I hope I’ve eased any concerns you may have about purchasing from UndeadTeds in the immediate future, but if you are worried about anything please don’t hesitate to pop me an email at any time. 

As the situation progresses, updates will be posted on this page. 

Kind regards and best wishes for the health of you and your loved ones.

Phillip